Digital Transformation Consultant

Supporting a number of clients to help them understand their needs and design and manage programmes of work to deliver the technology.

Project Management, Team Leadership

Head of Programmes with Cloud9 Insight

I directly managed several complex MS Dynamics based solutions utilising Field Service. Delivering a cost-effective solution to track assets, equipment, parts, bookings and engineers by wherever possible adopting the out of the box process and capability whilst still addressing the needs of the client.

I also led the team of project managers responsible for efficiently delivering a high-volume pipeline of MS Power Platform-based solutions tailored to the needs of small and medium-sized businesses in the finance and professional services sectors.

Programme Management, Team Leadership

Programme Director with Agilisys

Leading a programme of work for the Island of Guernsey Revenue Service where the challenge was to create a fully digitised personal and corporate tax systems that would automate tax assessment and decision making and a case management system for the back-office staff.

I also collaborated closely with clients in the local government and blue light sectors, replacing legacy CRM and digital services, devising comprehensive programs and commercial agreements to drive the digital transformation of their services using MS Dynamics. Furthermore, I took charge of leading an in-house team comprised of Project Managers, Business Analysts, and User Experience consultants.

Programme Management

Programme Manager with Direct Ferries

Managing the digital transformation for this private equity backed global ecommerce business.

Agile & Kanban based delivery of a new customer experience across mobile and desktop and the microservices to support it, replacing the existing monolith code base across seven separate workstreams. I helped the exec team agree the key priorities and ensured the delivery reflected the business needs. I balanced cross programme dependencies and resources, created and guided the pipeline of future work and resource planning. Toward the end of my engagement I worked with the tech leadership to design an operating model that would enable the business to maintain a continuous product led delivery approach in the future.

Programme Management

Digital Programme Manager with Office of the Public Guardian (Ministry of Justice)

Led the programme of digital transformation at this government agency. As Interim Programme Manager I focussed on bringing together 4 major streams of work that were digitising and modernising their public services into a single programme with clear priorities and benefits as well as an effective governance structure. I also worked to stabilise the delivery of 3 externally facing products and 2 internally facing systems. Utilising and getting the best from Agile (Scrum and Kanban) with the internal delivery teams as well as external suppliers.

Programme Management

Digital Programme Manager with Sage

Interim Programme Manager leading the high-profile modernisation of Sage through the global rollout of a brand new frictionless and consistent browse and buy experience across sage.com utilising Salesforce. Created an effective programme governance and reporting structure, led a cross functional team of project managers, delivery teams, business change and readiness streams.

Programme Management, Service Design

Programme & Service Design Lead with the Home Office

Identifying, documenting and creating business cases for transformation opportunities not currently falling within any of the major IT, digital or transformation programmes in the Home Office. Engaged with all major areas of the Home Office to identify transformation opportunities. Assessed commonalities between programmes and capabilities that could be effectively shared and enaged with top-level stakeholders.

Digital Strategy and Service Design for Sopra Steria

Defined the future of an internal tool within the Digital Transformation Consultancy. Designed and led customer experience workshops to identify opportunities and strategic direction. Made recommendations for the use and development of collaboration, social and personalisation

Digital Strategy Consultant for Thomson Reuters

Reviewed and presented a consolidated digital estate strategy and made recommendations and plans for migration from parent company.

Digital Strategy Consultant for Sports Interactive

Defined the optimum online customer experience of the best selling game Football Manager game. Designed and led customer experience workshops to identify opportunities and strategic direction. Made recommendations for digital roadmap and online user experience improvements.

User Experience Lead with the Home Office

Responsible for all aspects of user centred design, developing a case management tool. Focused on delivery of solutions to replace legacy systems for UK Visa and immigration services. Effectively balanced the needs of users, delivery pressures, technical limitations & roll-out. Creation of a scalable, flexible product to meet organisational needs, rationalising legacy processes. Subject Matter Expertise in the use and design of digital case management and case working.

Programme Manager with Marie Curie

Appointed to lead all aspects of programme delivery of a digital transformation initiative. Focused on delivery of a major user centred design website re-build, along with a new information and advice service with £1m+ budgetary management, including management of internal resources and platform costs. Leadership, management and control of a multi-functional team of 23+ staff and project resources. Oversaw platform delivery and integration using technology including Episerver, CARE & Worldpay.

Consultant for International SOS for Valtech

Responsible for all aspects of project management, including planning and stakeholder engagement

• Appointed to London-based project management role with a US-based digital agency business
• Focused on undertaking a ‘Lean UX’ discovery phase, along with follow-up design workshops
• Project leadership and delivery, including project scope, budgeting, governance and deployment

Park Resorts

Project Management and Service Design

Led the agency-side delivery of a website refresh and renewal initiative.

Santander

Project Management and Service Design

Led the complete overhaul of the consumer banking website

Shire Pharmaceuticals

Programme Management

Appointed to lead a major 14-month project, budget £1.9m to build a ‘social intranet’ portal for Shire.

Royal Mail

INTERIM MANAGEMENT, PROGRAMME MANAGEMENT

Responsible for programme leadership and delivery, overseeing a major £4.2m+ transformation

• Managed the digital team through a transitional period of platform change & integration
• Spearheaded delivery of a new public website portal, including front end design & content streams
• Collaborative engagement with management teams, ensuring programme & business alignment

BUPA

PROJECT MANAGEMENT

Managed a project to deliver an innovative new medical service proof of concept.

The Insolvency Service

PROJECT MANAGEMENT

Appointed to project management role to delivery full CMS migration.

Celgene

PROGRAMME MANAGEMENT, BUSINESS ANALYSIS

Responsible for delivery of a web-based presentation system.

NHS, Sussex Health Informatics Service

INTERIM MANAGEMENT

Responsible for all aspects of departmental management & project delivery.

Oxford Radcliffe Hospitals NHS Trust

PROJECT MANAGEMENT, BUSINESS ANALYSIS

Delivered a custom built clinical patient system.

Trinity College London

WEB STRATEGY CONSULTANT

Delivery of a portfolio of web solutions, including online learning & digital video.

National Strategies (Department for Education)

SOLUTIONS ARCHITECT

Led the user experience delivery of a new web platfrom for improving teachnign standards.

Royal Institution of Chartered Surveyors (RICS)

HEAD OF DIGITAL (INTERIM)

Appointed as Head of Digital on an interim assignment, delivering large-scale digital transformation.

Homechoice (IPTV company, now part of Carphone Warehouse)

HEAD OF DIGITAL

Head of Digital for the London based digital home network, delivering video-on-demand and digital TV to television, a choice of broadband and free calls

Friday Group Publishers

HEAD OF DIGITAL

Head of New Media for this large classified media publisher

Royal Institution of Chartered Surveyors

NEW MEDIA MANAGER

Development and management of the main RICS website as well as the numerous other sub sites

E-Bloc Interactive

ACCOUNT DIRECTOR

Developing business and sales, managing clients and projects for the likes of BBC, Roald Dahl foundation, BMG

WAW Sports

CO-FOUNDER/CHIEF PRODUCT OFFICER

Set up and gained substantial investment for a software company producing interactive CD-ROMS

Magma Solutions

CO-FOUNDER

Set up an IT consultancy with four friends whilst at University.