Alex Langley

Senior Digital Lead


Location

Brighton, England

Phone

+44 1273 252509

Professional Profile

A highly-able and versatile digital leader

Experience in a diverse range of sectors, allows me to always hit the ground running

Collaborative approach to successful digital transformational leadership, engaging with business stakeholders at board level, delivering ‘fit for purpose’ governance

Able to translate business requirementsinto tangible, user focussed and realistic technology deliverables

Providing specialised freelance services since 2006

Key skills & business capabilities

  • Transformational Programme & Project Leadership
  • Programme Mobilisation & Delivery
  • Creating Innovative & Achievable Products
  • Expert in User Centred Design Approach
  • Best Practice Methods including Agile delivery

  • 3rd Party, Vendor & Supplier Management
  • Digital, Technology and Business Alignment
  • Business Cases & Benefits Realisation
  • Business Process Re-engineering & Delivery
  • Team Leadership & Team Management
  • Budgetary Management & Control

Career to date

January 2017 to Present

Sage

DIGITAL TRANSFORMATION PROGRAMME LEAD

Interim Programme Manager leading the high profile modernisation of Sage through the global rollout of a brand new frictionless and consistent browse and buy experience across sage.com

Sep 2016 to January 2017

UKVI (Home Office)

PROGRAMME MANAGEMENT, STAKEHOLDER MANAGEMENT

Appointed to lead the creation, planning and delivery of all elements required to implement the new Immigration Act service

  • Leadership and oversight of all work streams
  • Focussed on streamlining existing process to include more efficient digital infrastructure
  • Highly collaborative approach to service design and implementation
Dec 2016

Sopra Steria

DIGITAL STRATEGY, SERVICE DESIGN

Defined the future of an internal tool within the Digital Transformation Consultancy

  • Designed and led customer experience workshops to identify opportunities and strategic direction
  • Made recommendations for the use and development of collaboration, social and personalisation
Sep 2016

Thomson Reuters

DIGITAL STRATEGY, MANAGEMENT CONSULTING

Reviewed and presented a consolidated digital estate strategy

  • Reviewed the current digital estate and made recommendations for migration from parent company
  • Produced plan and presentation for senior management
Sep 2016

Sports Interactive

DIGITAL STRATEGY, CUSTOMER EXPERIENCE

Responsible for defining the optimum customer experience of the best selling game Football Manager game

  • Designed and led customer experience workshops to identify opportunities and strategic direction
  • Made recommendations for digital roadmap and online user experience improvements
Mar 2016 to Sep 2016

Home Office

SERVICE DESIGN, STAKEHOLDER MANAGEMENT

Identifying, documenting and creating business cases for transformation opportunities not currently falling within any of the major IT, digital or transformation programmes in the Home Office

  • Appointed to engage with all major areas of the Home Office to identify transformation opportunities
  • Focused on identification of opportunities not currently within IT, digital & transformation initiatives
  • Assessed commonalities between programmes and capabilities that could be effectively shared
  • Top-level stakeholder engagement, ensuring buy-on at all levels and reporting on service design
Sep 2014 to Mar 2016

Home Office (IPT Programme)

PRODUCT MANAGEMENT, USER EXPERIENCE

Responsible for all aspects of programme leadership & roll-out, developing a case management tool

  • Focused on delivery of solutions to replace legacy systems for UK Visa and immigration services
  • Effectively balanced the needs of users, budgets, delivery pressures, technical limitations & roll-out
  • Creation of a scalable, flexible product to meet organisational needs, rationalising legacy processes
  • Subject Matter Expertise in the use and design of digital case management and case working
Feb to Sep 2014

Marie Curie

PROGRAMME MANAGEMENT

Appointed to lead all aspects of programme delivery of a digital transformation initiative

  • Focused on delivery of a major user centred design website re-build, along with a new information and advice service
  • £1m+ budgetary management, including management of internal resources and platform costs
  • Leadership, management and control of a multi-functional team of 23+ staff and project resources
  • Oversaw platform delivery and integration using technology including Episerver, CARE & Worldpay
Dec 2013 to Feb 2014

International SOS

PROJECT MANAGEMENT

Responsible for all aspects of project management, including planning and stakeholder engagement

  • Appointed to London-based project management role with a US-based digital agency business
  • Focused on undertaking a ‘Lean UX’ discovery phase, along with follow-up design workshops
  • Project leadership and delivery, including project scope, budgeting, governance and deployment
Oct to Dec 2013

Park Resorts

PROJECT MANAGEMENT

Spearheading the agency-side delivery of a website refresh and renewal initiative

  • Appointed to project management and leadership role to oversee delivery of a major project
  • Drove a web portal refresh, including use of ‘Lean UX’ discovery, system concepts & wireframes
  • Full remit for design, coding & other delivery resources, managing the project against timescales
May 2013 to Octo 2014

Santander

PROJECT MANAGEMENT

Led the complete overhaul of the consumer banking website

  • Appointed to drive the competitor research and user centred redesign
  • Hands on prototyping, production and delivery
May 2012 tp Apr 2013

Shire Pharmaceuticals

PROGRAMME MANAGEMENT

Responsible for all aspects of programme management, business leadership and transformation

  • Appointed to a major 14-month project, budget £1.9m to build a ‘social intranet’ portal for Shire
  • Engaged with programme leadership and the wider team in conceptualisation & delivery activity
  • Leadership, management and control of a cross-functional team of 11+ resources & project staff
  • Drove platform delivery / integration, utilising new technologies including MS SharePoint & SAP
  • Programme delivery and leadership, including project planning, scope, budgeting and deployment
Oct 2011 to Apr 2012

Royal Mail

INTERIM MANAGEMENT, PROGRAMME MANAGEMENT

Responsible for programme leadership and delivery, overseeing a major £4.2m+ transformation

  • Managed the digital team through a transitional period of platform change & integration
  • Spearheaded delivery of a new public website portal, including front end design & content streams
  • Collaborative engagement with management teams, ensuring programme & business alignment
Jun to Sep 2011

BUPA

PROJECT MANAGEMENT

Managed a project to deliver an innovative new medical service proof of concept

  • Delivered new ways of improving an existing ‘shared decision making’ tool and portal for patients
  • Effective management of a matrix team, including project resourcing and project team leadership
  • Established a roadmap for the successful implementation of a new Software as a Service system
Feb 2011 to Apr 2011

The Insolvency Service

PROJECT MANAGEMENT

Responsible for all aspects of project leadership and delivery, including full user experience design

  • Appointed to project management role to delivery enhanced information architecture and solutions
  • Short-term project delivery assignment to migrate content onto a new centralised CMS platform
  • Short-term project delivery assignment to migrate content onto a new centralised CMS platform

Jun 2010 to Jan 2011

Celgene

PROGRAMME MANAGEMENT, BUSINESS ANALYSIS

Responsible for programme management, including business analysis and user experience

  • Appointed to programme leadership role, engaging with a portfolio of key stakeholders
  • Focused on analysis of business needs, designing an innovative web-based presentation system
  • Drove the creation of a web application that worked smoothly across multiple platforms
  • Leadership, management and control of an India-based development team, managing resources
  • Project and programme delivery activities, including project scoping, budgeting and implementation
Jun 2009 to Jul 2010

NHS, Sussex Health Informatics Service

INTERIM MANAGEMENT

Responsible for all aspects of departmental management & project delivery

  • Appointed to transform the website / online estate, improving web services offered to NHS users
  • Project leadership and management, including project planning, implementation and governance
Aug 2009 to Jan 2010

Oxford Radcliffe Hospitals NHS Trust

PROJECT MANAGEMENT, BUSINESS ANALYSIS

Responsible for all aspects of project leadership, information architecture & user experience delivery

  • Full remit for management of offshore development teams and resources, overseeing a key project
  • Successfully established a clinical patient system to be hosted on the NHS secure network (NWW)
  • Delivery of new IT, build using open source content management software for use by Urology clinics
  • Led the delivery of a new solution to provide a central source of data for UK researchers in Urology
Jun 2009 to Oct 2009

Trinity College London

WEB STRATEGY CONSULTANT

Responsible for delivery of web strategy consultancy

  • Successfully drove a portfolio of innovative web solutions, including online learning & digital video
  • Produced a Moodle-based portal to support a new course, based entirely in the online environment
  • Delivered innovative technologies to enable greater collaboration between students and teachers
Dec 2007 to Jan 2009

National Strategies (Department for Education)

SOLUTIONS ARCHITECT

Responsible for all aspects of solutions architecture, departmental leadership and business analysis

  • Appointed to engage with a team of Business Analysts to achieve delivery of a large-scale website
  • Focused on overseeing concept, specification & delivery of a web 2.0-influenced collaboration portal
  • Led delivery of a highly-innovative new website aimed at teachers, at the forefront of web usage
Dec 2006 to Nov 2007

Royal Institution of Chartered Surveyors (RICS)

HEAD OF DIGITAL (INTERIM)

Responsible for driving digital innovation and transformation within a leading UK professional body

  • Appointed as Head of Digital on an interim assignment, delivering large-scale digital transformation
  • Focused on successful delivery of an information and membership website in MOSS 2007 for RICS
  • Definition and execution of a department management / online strategy, aligned to business needs
  • Day-to-day management of a busy new media department, enabling social media and engagement

Permanent roles pre 2005

2005 to 2006

Homechoice (IPTV company, now part of Carphone Warehouse)

HEAD OF DIGITAL

Head of Digital for the London based digital home network, delivering video-on-demand and digital TV to television, a choice of broadband and free calls

2004 to 2005

Friday Group Publishers

HEAD OF DIGITAL

Head of New Media for this large classified media publisher

2002 to 2003

Royal Institution of Chartered Surveyors

NEW MEDIA MANAGER

Development and management of the main RICS website as well as the numerous other sub sites

2001

E-Bloc Interactive

ACCOUNT DIRECTOR

Developing business and sales, managing clients and projects for the likes of BBC, Roald Dahl foundation, BMG

1999 - 2001

WAW Sports

CO-FOUNDER/CHIEF PRODUCT OFFICER

Straight out of University, four friends and I set up and gained substantial investment for a software company producing interactive CD-ROMS

1997 - 1999

Magma Solutions

CO-FOUNDER

Towards the end of University four friends and I set up Magma Solutions with the aim of providing a wide range of IT solutions