Alex Langley

Managing and delivering complex digital transformation


Brighton, England


+44 1273 252509

Professional Profile

A highly-able and versatile digital leader

Experience in a diverse range of sectors, allows me to always hit the ground running

Collaborative approach to successful digital transformational leadership, engaging with business stakeholders at board level, delivering ‘fit for purpose’ governance

Able to translate business requirementsinto tangible, user focussed and realistic technology deliverables

Providing specialised freelance services since 2006

Key skills & business capabilities

  • Transformational Programme & Project Leadership
  • Programme Mobilisation & Delivery
  • Creating Innovative & Achievable Products
  • Expert in User Centred Design Approach
  • Best Practice Methods including Agile delivery

  • 3rd Party, Vendor & Supplier Management
  • Digital, Technology and Business Alignment
  • Business Cases & Benefits Realisation
  • Business Process Re-engineering & Delivery
  • Team Leadership & Team Management
  • Budgetary Management & Control

Career to date

September 2018 to present

Direct Ferries


Managing the digital transformation for this private equity backed global ecommerce business. Focussed on the agile delivery of a new customer experience across mobile and desktop and the microservices to support it, replacing the existing monolith code base. I helped the exec team agree the key priorities and ensured the delivery reflected the business needs. I balanced cross programme dependencies and resources, created and guided the pipeline of future work and resource planning. Most recently I have been working with the tech leadership to design an operating model that will enable the business to maintain a continuous product led delivery approach in the future.

September 2017 to July 2018

Office of the Public Guardian (UK Government agency)


Led the programme of digital transformation at this government agency. As Interim Programme Manager I focussed on bringing together 4 major streams of work into a single programme with clear priorities and benefits as well as an effective governance structure. I also worked to stabilise the delivery of 3 externally facing products and 2 internally facing systems. Utilising and getting the best from Agile (Scrum and Kanban) with the internal delivery teams as well as external suppliers.

January to July 2017



Interim Programme Manager leading the high profile modernisation of Sage through the global rollout of a brand new frictionless and consistent browse and buy experience across

Nov 2016 to Jan 2017

Home Office


Identifying, documenting and creating business cases for transformation opportunities not currently falling within any of the major IT, digital or transformation programmes in the Home Office

  • Appointed to engage with all major areas of the Home Office to identify transformation opportunities
  • Focused on identification of opportunities not currently within IT, digital & transformation initiatives
  • Assessed commonalities between programmes and capabilities that could be effectively shared
  • Top-level stakeholder engagement, ensuring buy-on at all levels and reporting on service design
Oct 2016

Sopra Steria


Defined the future of an internal tool within the Digital Transformation Consultancy

  • Designed and led customer experience workshops to identify opportunities and strategic direction
  • Made recommendations for the use and development of collaboration, social and personalisation
Sep 2016

Thomson Reuters


Reviewed and presented a consolidated digital estate strategy

  • Reviewed the current digital estate and made recommendations for migration from parent company
  • Produced plan and presentation for senior management
Aug 2016

Sports Interactive


Responsible for defining the optimum customer experience of the best selling game Football Manager game

  • Designed and led customer experience workshops to identify opportunities and strategic direction
  • Made recommendations for digital roadmap and online user experience improvements
Sep 2014 to Mar 2016

Home Office (IPT Programme)


Responsible for all aspects of user centred design, developing a case management tool

  • Focused on delivery of solutions to replace legacy systems for UK Visa and immigration services
  • Effectively balanced the needs of users, delivery pressures, technical limitations & roll-out
  • Creation of a scalable, flexible product to meet organisational needs, rationalising legacy processes
  • Subject Matter Expertise in the use and design of digital case management and case working
Feb to Sep 2014

Marie Curie


Appointed to lead all aspects of programme delivery of a digital transformation initiative

  • Focused on delivery of a major user centred design website re-build, along with a new information and advice service
  • £1m+ budgetary management, including management of internal resources and platform costs
  • Leadership, management and control of a multi-functional team of 23+ staff and project resources
  • Oversaw platform delivery and integration using technology including Episerver, CARE & Worldpay
Dec 2013 to Feb 2014

International SOS


Responsible for all aspects of project management, including planning and stakeholder engagement

  • Appointed to London-based project management role with a US-based digital agency business
  • Focused on undertaking a ‘Lean UX’ discovery phase, along with follow-up design workshops
  • Project leadership and delivery, including project scope, budgeting, governance and deployment
Oct to Dec 2013

Park Resorts


Spearheading the agency-side delivery of a website refresh and renewal initiative

  • Appointed to project management and leadership role to oversee delivery of a major project
  • Drove a web portal refresh, including use of ‘Lean UX’ discovery, system concepts & wireframes
  • Full remit for design, coding & other delivery resources, managing the project against timescales
May 2013 to Octo 2014



Led the complete overhaul of the consumer banking website

  • Appointed to drive the competitor research and user centred redesign
  • Hands on prototyping, production and delivery
May 2012 tp Apr 2013

Shire Pharmaceuticals


Responsible for all aspects of programme management, business leadership and transformation

  • Appointed to a major 14-month project, budget £1.9m to build a ‘social intranet’ portal for Shire
  • Engaged with programme leadership and the wider team in conceptualisation & delivery activity
  • Leadership, management and control of a cross-functional team of 11+ resources & project staff
  • Drove platform delivery / integration, utilising new technologies including MS SharePoint & SAP
  • Programme delivery and leadership, including project planning, scope, budgeting and deployment
Oct 2011 to Apr 2012

Royal Mail


Responsible for programme leadership and delivery, overseeing a major £4.2m+ transformation

  • Managed the digital team through a transitional period of platform change & integration
  • Spearheaded delivery of a new public website portal, including front end design & content streams
  • Collaborative engagement with management teams, ensuring programme & business alignment
Jun to Sep 2011



Managed a project to deliver an innovative new medical service proof of concept

  • Delivered new ways of improving an existing ‘shared decision making’ tool and portal for patients
  • Effective management of a matrix team, including project resourcing and project team leadership
  • Established a roadmap for the successful implementation of a new Software as a Service system
Feb 2011 to Apr 2011

The Insolvency Service


Responsible for all aspects of project leadership and delivery, including full user experience design

  • Appointed to project management role to delivery enhanced information architecture and solutions
  • Short-term project delivery assignment to migrate content onto a new centralised CMS platform
  • Short-term project delivery assignment to migrate content onto a new centralised CMS platform

Jun 2010 to Jan 2011



Responsible for programme management, including business analysis and user experience

  • Appointed to programme leadership role, engaging with a portfolio of key stakeholders
  • Focused on analysis of business needs, designing an innovative web-based presentation system
  • Drove the creation of a web application that worked smoothly across multiple platforms
  • Leadership, management and control of an India-based development team, managing resources
  • Project and programme delivery activities, including project scoping, budgeting and implementation
Jun 2009 to Jul 2010

NHS, Sussex Health Informatics Service


Responsible for all aspects of departmental management & project delivery

  • Appointed to transform the website / online estate, improving web services offered to NHS users
  • Project leadership and management, including project planning, implementation and governance
Aug 2009 to Jan 2010

Oxford Radcliffe Hospitals NHS Trust


Responsible for all aspects of project leadership, information architecture & user experience delivery

  • Full remit for management of offshore development teams and resources, overseeing a key project
  • Successfully established a clinical patient system to be hosted on the NHS secure network (NWW)
  • Delivery of new IT, build using open source content management software for use by Urology clinics
  • Led the delivery of a new solution to provide a central source of data for UK researchers in Urology
Jun 2009 to Oct 2009

Trinity College London


Responsible for delivery of web strategy consultancy

  • Successfully drove a portfolio of innovative web solutions, including online learning & digital video
  • Produced a Moodle-based portal to support a new course, based entirely in the online environment
  • Delivered innovative technologies to enable greater collaboration between students and teachers
Dec 2007 to Jan 2009

National Strategies (Department for Education)


Responsible for all aspects of solutions architecture, departmental leadership and business analysis

  • Appointed to engage with a team of Business Analysts to achieve delivery of a large-scale website
  • Focused on overseeing concept, specification & delivery of a web 2.0-influenced collaboration portal
  • Led delivery of a highly-innovative new website aimed at teachers, at the forefront of web usage
Dec 2006 to Nov 2007

Royal Institution of Chartered Surveyors (RICS)


Responsible for driving digital innovation and transformation within a leading UK professional body

  • Appointed as Head of Digital on an interim assignment, delivering large-scale digital transformation
  • Focused on successful delivery of an information and membership website in MOSS 2007 for RICS
  • Definition and execution of a department management / online strategy, aligned to business needs
  • Day-to-day management of a busy new media department, enabling social media and engagement

Permanent roles pre 2005

2005 to 2006

Homechoice (IPTV company, now part of Carphone Warehouse)


Head of Digital for the London based digital home network, delivering video-on-demand and digital TV to television, a choice of broadband and free calls

2004 to 2005

Friday Group Publishers


Head of New Media for this large classified media publisher

2002 to 2003

Royal Institution of Chartered Surveyors


Development and management of the main RICS website as well as the numerous other sub sites


E-Bloc Interactive


Developing business and sales, managing clients and projects for the likes of BBC, Roald Dahl foundation, BMG

1999 - 2001

WAW Sports


Straight out of University, four friends and I set up and gained substantial investment for a software company producing interactive CD-ROMS

1997 - 1999

Magma Solutions


Towards the end of University four friends and I set up Magma Solutions with the aim of providing a wide range of IT solutions