Digital transformation that delivers results
I lead complex digital transformation programmes for councils and other organisations, from strategy and discovery through to live services and measurable benefits for customers and staff.
Featured programmes
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Making resident services work end to end
Rebuilding the digital front door, scaling CRM and applying AI across customer services.
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Recovering delivery and building a scalable transformation model
Recovering a major website rebuild and establishing a repeatable approach to digital transformation across hundreds of council services.
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AI in public services
Exploring practical uses of AI to improve productivity, resident experience and service delivery.
Read moreMeasuring impact
Developing simple, practical ways to measure digital transformation and demonstrate real benefits.
Read moreCapability-led planning
Helping organisations prioritise the right initiatives and build capabilities that deliver lasting change.
Read moreModern resident services
Designing joined-up, end-to-end services through CRM, case management and digital front doors.
Read moreAutomation & efficiency
Using automation to reduce manual work, improve visibility and free teams to focus on value.
Read moreLatest thinking
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Where AI genuinely saves time in local government
Artificial intelligence is generating significant interest across local government, but lasting value comes from solving real operational problems rather than chasing the latest technology.
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Programme governance that enables delivery
Good governance should accelerate digital transformation, not slow it down. Here's how to create governance that supports better decisions and better outcomes.
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A practical scorecard for prioritising digital transformation
A practical scorecard and governance approach for comparing transformation opportunities, testing assumptions through discovery and making better investment decisions.
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